Warranty Policy

Last Updated: July 15, 2026

At Altras Solar, we are committed to providing reliable, high-quality solar products and excellent customer support. We stand behind the products we supply and provide warranty coverage on eligible products to give our customers confidence and peace of mind.

This Warranty Policy explains the terms, conditions, coverage, exclusions, and procedures for making a warranty claim for products purchased from Altras Solar.

One-Year Limited Warranty

Altras Solar provides a 12-month limited warranty on eligible products from the original date of purchase.

The warranty covers:

• Manufacturing defects.
• Faulty workmanship.
• Product failures caused by defects in materials or components.
• Product performance issues that occur during normal use and when the product has been installed, operated, and maintained according to the manufacturer’s instructions.

The warranty applies only to the original purchaser and is valid upon presentation of a genuine Altras Solar receipt, invoice, or proof of purchase.

Warranty Coverage

If a covered product develops a manufacturing fault during the warranty period, Altras Solar will inspect the product to determine the cause of the issue.

Where the fault is confirmed to be covered under this warranty, Altras Solar may, at its discretion:

• Repair the product.
• Replace the product with the same model or an equivalent model, subject to availability.

The decision to repair or replace a product will depend on the nature of the fault, technical assessment, availability of replacement parts, and product availability.

Warranty Does Not Mean Product Returns

The warranty is separate from the Returns & Exchanges Policy.

The warranty does not allow customers to return products because:

• They changed their mind.
• They ordered the wrong product.
• They no longer need the product.
• They purchased the product for testing, inspection, or trial purposes.
• The product does not meet personal expectations where there is no manufacturing fault.

Warranty coverage applies only to genuine product faults covered under these warranty terms.

Warranty Exclusions

This warranty does not cover damage, faults, or failures caused by:

• Incorrect or improper installation.
• Installation by unqualified personnel where professional installation is required.
• Incorrect wiring, electrical connections, or installation procedures.
• Misuse, abuse, negligence, accidental damage, or improper storage.
• Unauthorized repairs, modifications, or alterations.
• Damage caused by fire, flooding, lightning, storms, or other natural events.
• Damage caused by power surges, voltage fluctuations, or incompatible equipment.
• Failure to follow manufacturer installation, operating, or maintenance instructions.
• Normal wear and tear.
• Cosmetic damage that does not affect product performance.
• Damage caused during transportation by third-party courier or transport providers after dispatch and acceptance by the customer.

Installation Requirements

For products requiring professional installation, customers are strongly advised to use qualified technicians or Altras Solar installation services.

Warranty coverage may be affected if product failure results from:

• Incorrect installation.
• Poor workmanship.
• Unauthorized modifications.
• Failure to follow manufacturer installation requirements.

Proper installation and maintenance help ensure product performance, safety, and warranty validity.

Warranty Claims

To submit a warranty claim, customers should provide:

• Proof of purchase or invoice.
• Product details, including model information where applicable.
• A clear description of the issue.
• Photos or videos showing the fault where applicable.
• Installation details where required.

After receiving a warranty request, our technical team will inspect the product and determine whether the issue qualifies under this warranty.

Approved warranty claims will be resolved through repair or replacement within a reasonable timeframe depending on:

• The nature of the fault.
• Availability of replacement parts.
• Availability of replacement products.
• The required technical assessment.

Third-Party Manufacturer Warranties

Some products supplied by Altras Solar may include additional manufacturer warranties with different warranty periods and conditions.

Where applicable, Altras Solar will assist customers with manufacturer warranty claims according to the manufacturer’s warranty terms.

Contact Us

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact us:

Altras Solar

Website: www.altrassolar.com

Email: altras@altrassolar.com

Phone: +254 721 380 109