Shipping & Delivery Policy

Last Updated: July 15, 2026

At Altras Solar, we are committed to ensuring that your solar products are delivered safely, efficiently, and conveniently. We provide delivery services across Kenya through reliable third-party courier and transport providers to ensure our customers receive their orders on time.

This Shipping & Delivery Policy explains our order processing procedures, delivery timelines, shipping costs, and responsibilities during the delivery process.

Order Processing

All confirmed orders are processed within 24 hours after payment confirmation and order verification.

Orders placed on Sundays, after 3PM, or outside normal business hours will be processed on the next available working day.

Before dispatch, our team may contact you through phone call or WhatsApp to confirm:

• Product details.
• Delivery location.
• Customer contact information.
• Any special delivery instructions.

Orders will only be dispatched after successful confirmation of the order details.

Delivery Within Nairobi and Surrounding Areas

For customers within Nairobi and nearby areas, deliveries are usually completed within:

• Same day delivery: For orders confirmed early enough, depending on location and product availability.
• Next business day delivery: For orders confirmed later in the day or requiring additional preparation.

Delivery timelines may vary depending on traffic conditions, weather, product availability, and courier schedules.

Delivery Outside Nairobi

For customers outside Nairobi, Altras Solar delivers through trusted third-party courier and transport providers.

Delivery outside Nairobi typically takes:

• 1–3 business days depending on the destination, transport availability, and courier schedules.

Remote areas may require additional delivery time depending on accessibility and available transport services.

Shipping Costs

Shipping and delivery charges may vary depending on:

• Customer location.
• Product size and weight.
• Delivery method selected.
• Transport provider charges.

The applicable delivery cost will be communicated and confirmed before dispatch.

Customers are responsible for transport charges unless otherwise stated in a specific promotion or offer.

Third-Party Delivery Partners

Altras Solar uses independent courier and transport companies to deliver products across Kenya.

While we carefully package and inspect products before dispatch, Altras Solar does not own or control third-party transport providers. Once products have been handed over to the courier or transport company, delivery handling and transportation are managed by the respective provider.

Customers are encouraged to:

• Confirm that the package is received in good condition.
• Inspect products immediately upon delivery.
• Report any visible damage, missing items, or incorrect products as soon as possible.

For damaged deliveries, customers should take photographs of the package and product and notify Altras Solar promptly so that we can assist with the resolution process.

Delivery Confirmation

After placing an order, our team will contact you through phone call or WhatsApp to confirm your order and delivery details.

Customers are responsible for providing:

• Correct delivery information.
• Accurate phone numbers.
• Availability to receive the delivery.

Delays caused by incorrect addresses, unreachable phone numbers, or customer unavailability may result in additional delivery arrangements or charges.

Failed Delivery Attempts

If delivery cannot be completed due to:

• Incorrect delivery information.
• Customer being unavailable.
• Failure to respond to delivery calls.
• Restricted access to the delivery location.

Our team will contact the customer to arrange an alternative delivery attempt.

Additional delivery charges may apply where repeated delivery attempts are required.

Product Inspection Upon Delivery

Customers are advised to inspect their products immediately upon delivery before installation or use.

If you receive:

• A damaged product.
• The wrong product.
• Missing accessories or components.

Please notify Altras Solar immediately with supporting details, including photos or videos where applicable.

Reporting issues promptly helps us investigate and provide the appropriate assistance.

Contact Information

If you have any questions regarding our Shipping & Delivery Policy, please contact us:

Altras Solar

Website: www.altrassolar.com

Email: altras@altrassolar.com

Call/WhatsApp: +254 721 380 109