Terms & Conditions
Last Updated: July 15, 2026
Welcome to Altras Solar. These Terms & Conditions outline the rules, responsibilities, and conditions that apply when you access our website, purchase our products, or use our services.
By visiting our website, placing an order, or purchasing products from Altras Solar, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
General Conditions
By using this website, you confirm that:
- You are legally capable of entering into a purchase agreement under applicable laws.
- The information you provide to Altras Solar is accurate, complete, and current.
- You will use our products and services only for lawful purposes.
- You will not misuse our website, interfere with its operation, or attempt unauthorized access to our systems.
Altras Solar reserves the right to refuse service, restrict access, or cancel orders where we suspect fraudulent activity, misuse, or violation of these Terms & Conditions.
About Altras Solar
Altras Solar provides solar energy solutions and related products, including:
- Solar panels.
- Solar batteries.
- Solar inverters.
- Solar floodlights.
- Solar cameras.
- Solar fans.
- Solar pumps.
- Other solar and electrical products.
We are committed to providing quality products and accurate information to help customers make informed purchasing decisions.
Product Information
We make every effort to ensure that product descriptions, specifications, images, and prices displayed on our website are accurate.
However:
- Product images may slightly differ from the actual product due to photography, lighting, screen settings, or manufacturer updates.
- Product specifications may change due to improvements made by manufacturers.
- Product availability may change without prior notice.
Altras Solar reserves the right to correct errors, update product information, or make changes to product details and pricing where necessary.
Pricing and Payments
All prices displayed on our website are in Kenyan Shillings (KES) unless stated otherwise.
Prices may change due to:
- Supplier price changes.
- Market fluctuations.
- Product availability.
- Promotional offers.
Customers must complete payment using the available payment methods provided by Altras Solar.
Orders will only be processed after successful payment confirmation or an agreed payment arrangement.
Order Acceptance
Submitting an order does not automatically guarantee acceptance.
Altras Solar reserves the right to accept, decline, or cancel any order due to:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraud or unauthorized transactions.
- Failure to complete payment.
- Circumstances beyond our reasonable control that prevent order fulfillment.
If an order is cancelled after payment has been received, the matter will be handled according to our applicable policies.
Shipping and Delivery
Altras Solar delivers products across Kenya through independent third-party courier and transport providers.
Delivery timelines, shipping charges, customer responsibilities, and transit-related conditions are explained in our Shipping & Delivery Policy.
Customers are responsible for providing accurate delivery information, including:
- Correct phone numbers.
- Correct delivery locations.
- Availability to receive deliveries.
Altras Solar is not responsible for delays caused by incorrect customer information, customer unavailability, courier schedules, traffic conditions, weather, or other circumstances beyond our reasonable control.
Installation and Technical Services
Some solar products require professional installation to operate safely and correctly.
Customers are responsible for ensuring that:
- Products are installed according to manufacturer guidelines.
- Qualified technicians are used where professional installation is required.
- Electrical connections and system configurations are completed correctly.
Altras Solar is not responsible for product failure, damage, or reduced performance caused by improper installation, unauthorized modifications, incorrect usage, or failure to follow manufacturer instructions.
Returns, Exchanges, and Warranty
Returns, exchanges, and warranty claims are handled according to our separate:
- Returns & Exchanges Policy
- Warranty Policy
Customers are encouraged to review these policies before making a purchase.
The warranty covers eligible product faults caused by manufacturing defects under normal use. It does not cover damage caused by misuse, improper installation, unauthorized repairs, accidents, transportation issues after delivery acceptance, or other excluded circumstances.
Limitation of Liability
Altras Solar shall not be liable for:
- Damage caused by improper installation, misuse, negligence, or unauthorized modifications.
- Losses resulting from failure to follow manufacturer instructions.
- Delays, loss, or damage caused by independent third-party courier and transport providers.
- Issues caused by incorrect information provided by customers during ordering.
- Indirect, incidental, or consequential losses arising from the use or inability to use our products.
Our responsibility is limited to the remedies provided under our applicable policies and warranty terms.
Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, manufacturers, or service providers.
Altras Solar is not responsible for the content, security, availability, or privacy practices of third-party services.
Customers are encouraged to review the terms and policies of third-party providers before using their services.
Website Use
Customers agree not to:
- Copy, reproduce, or misuse website content without permission.
- Use our website for fraudulent activities.
- Attempt to damage, disrupt, or gain unauthorized access to our systems.
- Provide false or misleading information when placing orders or contacting us.
Changes to These Terms & Conditions
Altras Solar reserves the right to update or modify these Terms & Conditions at any time.
Any changes will be published on this page with the updated revision date. Continued use of our website or purchase of products after changes are posted means you accept the updated Terms & Conditions.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Altras Solar
Website: www.altrassolar.com
Email: altras@altrassolar.com
Call/WhatsApp: +254 721 380 109
