Privacy Policy
Last Updated: July 15, 2026
At Altras Solar, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, purchase our products, or use our services.
This Privacy Policy is designed in accordance with the Kenya Data Protection Act, 2019, and reflects our commitment to collecting, processing, storing, and protecting your personal information lawfully, fairly, and transparently.
By using our website or interacting with Altras Solar, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quotation, place an order, or use our services, we may collect:
- Full name
- Phone number
- Email address
- Delivery and billing address
- Company name (where applicable)
Payment Information
When you make a purchase, we may collect payment information necessary to complete your transaction. Payments are processed securely through trusted payment providers, and we do not store your complete payment card details.
Technical Information
When you browse our website, we may automatically collect information such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Website usage statistics
This information helps us improve our website and customer experience.
How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Deliver solar products and related services.
- Respond to inquiries and customer support requests.
- Prepare quotations and installation consultations.
- Improve our website, products, and services.
- Send order confirmations, delivery updates, and important service notifications.
- Send promotional offers, product updates, or newsletters (only where you have agreed to receive them).
- Prevent fraud and enhance website security.
- Comply with applicable legal and regulatory requirements, including the Kenya Data Protection Act, 2019.
Sharing Your Information
Your privacy is important to us. We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties, including:
- Payment processing providers
- Delivery and courier companies
- Installation and technical service partners (where necessary)
- IT and website service providers
- Government or legal authorities where required by law.
All third parties are expected to protect your information and use it only for the services they provide on our behalf.
Data Security
Altras Solar uses appropriate technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your information using industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Remember your preferences.
- Analyze website traffic and visitor behavior.
- Enhance your browsing experience.
You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Your Privacy Rights
In accordance with the Kenya Data Protection Act, 2019, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Withdraw your consent to receive marketing communications at any time.
- Object to or restrict the processing of your personal information where applicable.
- Request information about how your personal data is collected, processed, and stored.
To exercise any of these rights, please contact us using the details provided below.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our products and services.
- Meet legal, accounting, and regulatory obligations.
- Resolve disputes and enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.
Third-Party Websites
Our website may include links to third-party websites for your convenience. Altras Solar is not responsible for the privacy practices, security, or content of such external websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our products and services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.
Changes to This Privacy Policy
Altras Solar may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page together with the revised effective date.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, or if you wish to exercise your rights under the Kenya Data Protection Act, 2019, please contact us:
Altras Solar
Website: www.altrassolar.com
Email: altras@altrassolar.com
Call/WhatsApp: +254 721 380 109
